Remote Client Experience Specialist

Maddisondelongtravels; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Maddisondelongtravels is seeking a Client Services Specialist to support client communication and deliver a positive service experience. This remote role emphasizes helping clients, staying organized, and professional communication.

Training and ongoing support are provided to help you learn company systems. The position suits individuals who enjoy assisting others and maintaining accurate records, with responsibilities spanning inquiries, follow-ups, and collaboration with team members to meet

Qualifications

• Strong written and verbal communication
• Customer-focused and professional attitude
• Good organization and time-management
• Strong attention to detail
• Comfortable communicating by phone, email, and online platforms
• Basic computer and internet skills
• Ability to learn new software and systems
• Dependable and self-motivated
• Ability to manage responsibilities independently
• Willingness to learn and develop new skills

Responsibilities

• Communicate with prospective and current clients
• Respond to client questions and requests in a professional and timely manner
• Gather information to better understand client needs and preferences
• Provide clear information about available services and options
• Assist clients with general service-related questions
• Follow up with clients regarding requests and next steps
• Maintain accurate and organized client records
• Update customer information using company systems
• Track follow-up activities and outstanding requests
• Build and maintain positive client relationships
• Work with team members to support customer needs
• Participate in training and team meetings
• Complete assigned responsibilities and meet deadlines

Skills

Communication

Customer focus

Organization

Detail oriented

Multi-channel

Basic IT skills

Self-motivated

Independent learner

Job description

Maddisondelongtravels is seeking a Client Services Specialist to support client communication and deliver a positive service experience. This remote role emphasizes helping clients, staying organized, and professional communication.

Training and ongoing support are provided to help you learn company systems. The position suits individuals who enjoy assisting others and maintaining accurate records, with responsibilities spanning inquiries, follow-ups, and collaboration with team members to meet