Customer Experience Concierge (Remote)

Maddisondelongtravels; Beaverton (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Maddisondelongtravels is seeking a Customer Engagement Coordinator to help clients explore vacation options and deliver exceptional service. You will communicate with customers, research needs, and guide them through planning steps from start to finish, while maintaining timely communication and positive relationships.

The role emphasizes independent work in a remote environment, with ongoing training and support to learn our services and tools. Previous experience is helpful but not required.

Qualifications

Responsibilities

• Communicate with new and existing customers
• Respond to questions and provide helpful information
• Learn about customer needs and preferences
• Assist customers with researching and planning vacation options
• Provide friendly and professional customer support
• Follow up with customers throughout the planning process
• Build and maintain positive customer relationships
• Learn company tools, systems, and supplier resources
• Stay organized and maintain timely communication
• Participate in ongoing training and professional development

Skills

Communication skills

Customer service

Friendly attitude

Time management

Independent work

Tech-savvy

Remote work

Willingness to learn

Job description

Maddisondelongtravels is seeking a Customer Engagement Coordinator to help clients explore vacation options and deliver exceptional service. You will communicate with customers, research needs, and guide them through planning steps from start to finish, while maintaining timely communication and positive relationships.

The role emphasizes independent work in a remote environment, with ongoing training and support to learn our services and tools. Previous experience is helpful but not required.