Remote Client Success Specialist

Maddisondelongtravels; Beaverton (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Maddisondelongtravels is seeking a Client Services Specialist to support clients remotely, answer questions, and present vacation options based on client requests. You'll learn our systems, services, and processes with training and ongoing support.

You should be friendly, organized, dependable, and able to work independently in a remote environment. This role emphasizes communication, relationship-building, and helping clients plan memorable trips.

Responsibilities

• Communicate with clients in a friendly and professional manner
• Learn about client needs, preferences, and budgets
• Research and present vacation options based on client requests
• Assist with reservations and planning details
• Answer questions and provide ongoing client support
• Follow up with clients throughout the planning process
• Maintain organized and accurate client information
• Learn company tools, systems, and supplier resources
• Build positive, long-term client relationships
• Participate in ongoing training and professional development

Job description

Maddisondelongtravels is seeking a Client Services Specialist to support clients remotely, answer questions, and present vacation options based on client requests. You'll learn our systems, services, and processes with training and ongoing support.

You should be friendly, organized, dependable, and able to work independently in a remote environment. This role emphasizes communication, relationship-building, and helping clients plan memorable trips.