Remote Customer Experience Coordinator

Maddisondelongtravels; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Maddisondelongtravels is seeking a Customer Engagement Coordinator to connect with customers, provide excellent service, and help clients plan vacations remotely. You will assist with researching options, answer questions, and ensure positive experiences throughout the planning journey.

The role emphasizes a friendly, organized, and dependable approach, with ongoing training and support in using our systems and supplier resources. Remote work offers scheduling flexibility.

Qualifications

• Strong communication and customer service skills.
• Friendly and professional attitude.
• Able to work independently in a remote environment.

Responsibilities

• Communicate with new and existing customers
• Respond to questions and provide helpful information
• Learn about customer needs and preferences
• Assist customers with researching and planning vacation options
• Provide friendly and professional customer support
• Follow up with customers throughout the planning process
• Build and maintain positive customer relationships
• Learn company tools, systems, and supplier resources
• Stay organized and maintain timely communication
• Participate in ongoing training and professional development

Skills

Communication

Customer service

Friendly demeanor

Dependable

Organized

Time management

Remote work

Willing to learn

Self-motivated

Job description

Maddisondelongtravels is seeking a Customer Engagement Coordinator to connect with customers, provide excellent service, and help clients plan vacations remotely. You will assist with researching options, answer questions, and ensure positive experiences throughout the planning journey.

The role emphasizes a friendly, organized, and dependable approach, with ongoing training and support in using our systems and supplier resources. Remote work offers scheduling flexibility.