Remote Client Success Coordinator

Maddisondelongtravels; Ashland (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

Maddisondelongtravels is seeking a friendly, dependable Client Services Coordinator to assist with customer communication, service requests, and day-to-day client support. This remote role is ideal for someone who enjoys helping people and staying organized while managing multiple responsibilities.

You will communicate with clients by phone, email, and online platforms, gather and organize information, maintain accurate records, and support the service process from start to finish.

Qualifications

• Strong written and verbal communication skills.
• Friendly and professional attitude.
• Good customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable communicating by phone, email, and online platforms.
• Basic computer skills.
• Ability to learn new software and systems.
• Dependable and self-motivated.
• Strong attention to detail.

Responsibilities

• Communicate with prospective and current clients.
• Respond to customer questions and requests in a timely manner.
• Gather and organize information related to client needs and preferences.
• Provide clear and professional information about available services.
• Follow up with clients regarding requests and next steps.
• Assist clients throughout the service process.
• Maintain accurate client records and contact information.
• Use company software and online systems to manage client activity.
• Coordinate follow-up tasks and maintain organized records.
• Build and maintain positive client relationships.
• Participate in training and team meetings.
• Complete assigned tasks and meet established deadlines.

Skills

Communication skills

Friendly and professional attitude

Customer service

Interpersonal skills

Organization and time management

Phone, email, online communication

Basic computer skills

Learning new software

Dependable and self-motivated

Job description

Maddisondelongtravels is seeking a friendly, dependable Client Services Coordinator to assist with customer communication, service requests, and day-to-day client support. This remote role is ideal for someone who enjoys helping people and staying organized while managing multiple responsibilities.

You will communicate with clients by phone, email, and online platforms, gather and organize information, maintain accurate records, and support the service process from start to finish.