Remote Client Success Specialist

Maddisondelongtravels; Auburn (AL); On-site; USD 35,000 - 49,000; Full time

Job summary

Maddisondelongtravels is seeking a Client Services Specialist to help clients plan memorable trips while working remotely. You will communicate clearly, learn our systems, and support reservations and planning details to ensure a smooth customer experience.

Ideal candidates have strong communication and organization skills, are dependable and self‑motivated, and enjoy helping clients. Training and ongoing support are provided to develop your skills and grow professionally.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay organized and manage time effectively.
• Reliable, self-driven and able to work independently from home.
• Comfortable learning new online tools and systems.
• Strong listening skills and client-focused mindset.

Responsibilities

• Communicate with clients in a friendly and professional manner.
• Learn about client needs, preferences, and budgets.
• Research and present vacation options based on client requests.
• Assist with reservations and planning details.
• Answer questions and provide ongoing client support.
• Follow up with clients throughout the planning process.
• Maintain organized and accurate client information.
• Learn company tools, systems, and supplier resources.
• Build positive, long-term client relationships.
• Participate in ongoing training and professional development.

Skills

Strong communication

Customer service

Organized

Dependable

Self-motivated

Remote-ready

Willing to learn

Active listener

Job description

Maddisondelongtravels is seeking a Client Services Specialist to help clients plan memorable trips while working remotely. You will communicate clearly, learn our systems, and support reservations and planning details to ensure a smooth customer experience.

Ideal candidates have strong communication and organization skills, are dependable and self‑motivated, and enjoy helping clients. Training and ongoing support are provided to develop your skills and grow professionally.