Remote Client Experience Coordinator

Newhorizonscareergroup; Murfreesboro (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

We are seeking a dependable Client Relations Coordinator to support client communication, ongoing service needs, and relationship management. This role is ideal for someone who enjoys helping people and delivering responsive, personalized service.

You will manage inquiries, maintain records, research service options, and coordinate with providers to ensure a smooth client journey. Strong communication, organization, and a proactive, solution‑oriented mindset are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-focused and professional demeanor.
• Detail-oriented with strong accuracy.
• Organizational and time-management proficiency.
• Ability to manage multiple client relationships.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Respond to inquiries in a timely and professional manner.
• Maintain consistent communication throughout the client experience.
• Research and provide information about available services and options.
• Assist clients with requests, updates, and routine service needs.
• Follow up when additional information or action is required.
• Build positive client relationships through responsive communication.
• Assist with resolving routine concerns and identifying solutions.
• Coordinate information with service providers and other resources.
• Maintain accurate and organized client records.
• Provide clients with confirmations, updates, and important information.
• Track outstanding requests and follow-up needs.
• Identify opportunities to improve the client experience.
• Support client satisfaction and long-term relationship development.

Skills

Communication

Interpersonal skills

Customer focus

Attention to detail

Time management

Multitasking

Online systems

Learning new tools

Problem solving

Independence

Customer service experience

Job description

We are seeking a dependable Client Relations Coordinator to support client communication, ongoing service needs, and relationship management. This role is ideal for someone who enjoys helping people and delivering responsive, personalized service.

You will manage inquiries, maintain records, research service options, and coordinate with providers to ensure a smooth client journey. Strong communication, organization, and a proactive, solution‑oriented mindset are essential.