Remote Client Experience Coordinator

Newhorizonscareergroup; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

New Horizons Career Group is seeking a dependable Client Relations Coordinator to support client communication, ongoing service needs, and relationship management. This role suits someone who enjoys working with people, communicates professionally, and takes pride in providing responsive, personalized service.

The position offers remote work with structured initial training and ongoing role-specific support.

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Professional, patient, and customer-focused approach.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple client relationships and priorities.
• Comfortable researching information and using online systems.
• Comfortable learning new digital tools and platforms.
• Solution-oriented approach to routine questions and concerns.
• Ability to work independently.
• Reliable follow-through and communication skills.
• Previous experience in customer service, client relations, hospitality, sales, administration, or a related field is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Respond to inquiries in a timely and professional manner.
• Maintain consistent communication throughout the client experience.
• Research and provide information about available services and options.
• Assist clients with requests, updates, and routine service needs.
• Follow up when information, confirmation, or action is required.
• Build positive client relationships through responsive communication and reliable follow-through.
• Assist with resolving routine concerns and identifying appropriate solutions.
• Coordinate information with service providers and other resources as needed.
• Maintain accurate and organized client records.
• Provide clients with confirmations, updates, and important information.
• Track outstanding requests and follow-up needs.
• Identify opportunities to improve the client experience.
• Support client satisfaction and long-term relationship development.

Job description

New Horizons Career Group is seeking a dependable Client Relations Coordinator to support client communication, ongoing service needs, and relationship management. This role suits someone who enjoys working with people, communicates professionally, and takes pride in providing responsive, personalized service.

The position offers remote work with structured initial training and ongoing role-specific support.