Remote Client Experience Specialist

Newhorizonscareergroup; Gainesville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Newhorizonscareergroup is seeking a personable Client Experience Coordinator to support clients throughout the planning and reservation process, ensuring a smooth and positive overall experience.

You will work with clients to understand preferences, research suitable options, provide timely updates, and maintain accurate records, helping to deliver attentive, proactive service from inquiry to completion.

Qualifications

• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong attention to detail and organizational abilities.

Responsibilities

• Communicate with clients to understand preferences, priorities, and service needs.
• Assist with researching and coordinating appropriate options and services.
• Provide clear information and timely updates throughout the planning process.
• Support reservation requests and review details for accuracy.
• Provide confirmations and other important information to clients.
• Assist with questions, modifications, and special requests.
• Follow up with clients when additional information or action is needed.
• Maintain organized and accurate client records.
• Communicate professionally with service providers when necessary.
• Help resolve routine client concerns and identify appropriate next steps.
• Maintain ongoing client relationships through responsive communication and follow-up.
• Support a consistent and positive client experience from initial inquiry through completion.

Skills

Interpersonal skills

Customer-focused

Attention to detail

Organizational skills

Time management

Active listening

Digital tools

Multitasking

Independent worker

Follow-through

Tools

CRM software

Job description

Newhorizonscareergroup is seeking a personable Client Experience Coordinator to support clients throughout the planning and reservation process, ensuring a smooth and positive overall experience.

You will work with clients to understand preferences, research suitable options, provide timely updates, and maintain accurate records, helping to deliver attentive, proactive service from inquiry to completion.