Remote Client Experience Coordinator

Cselitegetaways; Chicago (IL); On-site; USD 38,000 - 62,000; Full time

Job summary

Cselitegetaways is seeking a motivated, detail-oriented individual to join our remote team. You will assist clients with coordination, updates, and general support to ensure a smooth experience for trips and experiences.

You will handle inquiries via email, chat, and phone, keeping records and following up before departures to help clients feel prepared. Prior customer service experience and strong communication are valued.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience is a plus.
• Highly organized and reliable.
• Comfortable working remotely and managing tasks independently.

Responsibilities

• Provide support via email, chat, and phone.
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared.
• Resolve concerns while maintaining a positive experience.
• Keep accurate records of client interactions.

Skills

Strong communication

Customer service experience

Organized

Remote work mindset

Job description

Cselitegetaways is seeking a motivated, detail-oriented individual to join our remote team. You will assist clients with coordination, updates, and general support to ensure a smooth experience for trips and experiences.

You will handle inquiries via email, chat, and phone, keeping records and following up before departures to help clients feel prepared. Prior customer service experience and strong communication are valued.