Remote Client Engagement & Operations Specialist

Paycom - ATS; Florida; Remote; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Customer Engagement Specialist to support Account Managers with daily client requests, meeting preparation, and documentation. You will track tasks, gather requirements, and maintain CRM data while ensuring timely follow-ups and professional client interactions.

The role emphasizes accurate communication, cross-functional collaboration, and attention to detail in a remote work environment. 1–2 years in admin or customer service is preferred.

Qualifications

• Associate degree or equivalent work experience preferred.
• 1–2 years in administrative support or customer service.
• Experience with software, healthcare, or life sciences a plus.
• Proficient in MS Office and note-taking.

Responsibilities

• Assist Account Managers with day-to-day client requests and follow-ups.
• Prepare meeting materials, agendas, and minutes.
• Track tasks and deliverables with internal teams.
• Collect business requirements and document specifications.
• Maintain client records and CRM data.
• Support billing follow-through and drafting summaries.
• Coordinate internal scheduling for meetings and demos.

Skills

Administrative support

Customer service

Project coordination

Microsoft Office

Documentation

Written communication

Education

Associate degree or equivalent

Tools

SampleIQ CRM

CRM

Microsoft Office

Job description

Paycom - ATS is seeking a Customer Engagement Specialist to support Account Managers with daily client requests, meeting preparation, and documentation. You will track tasks, gather requirements, and maintain CRM data while ensuring timely follow-ups and professional client interactions.

The role emphasizes accurate communication, cross-functional collaboration, and attention to detail in a remote work environment. 1–2 years in admin or customer service is preferred.