Customer Experience & Sales Support Specialist

Paycom - ATS; Cleveland (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

Paycom - ATS in Cleveland, OH is seeking a Customer Service Representative to support house accounts and walk-in customers. The role emphasizes fast-paced service, problem-solving, and strong communication.

You will handle transactions, support the sales process, and maintain CRM records to drive customer loyalty. Ideal candidates bring customer service or sales experience, excellent communication, and the ability to multitask in a busy environment.

Qualifications

• Minimum of experience in customer service or sales.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers, ensuring needs are addressed promptly.
• Handle inquiries with accurate information and solutions to problems.
• Assist customers with transactions and orders for a smooth experience.
• Maintain CRM records and document customer accounts and transactions.
• Record customer feedback and share insights with sales and product teams.

Skills

Customer service

Sales

Communication skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Paycom - ATS in Cleveland, OH is seeking a Customer Service Representative to support house accounts and walk-in customers. The role emphasizes fast-paced service, problem-solving, and strong communication.

You will handle transactions, support the sales process, and maintain CRM records to drive customer loyalty. Ideal candidates bring customer service or sales experience, excellent communication, and the ability to multitask in a busy environment.