Remote Client Engagement & Operations Specialist

Priority Dispatch Corp.; Town of Florida (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Engagement Specialist to support the Customer Engagement team with administrative, operational, and client-facing tasks.

You will assist Account Managers and Executives with day-to-day requests, prepare meeting materials, and track deliverables to ensure client satisfaction. The role requires 1–2 years in administrative support or similar coordination, proficiency in Microsoft Office, and strong written communication skills.

Qualifications

• Associate degree or equivalent work experience preferred.
• 1–2 years of experience in administrative support, customer service, operations, or a coordination role.
• Familiarity with project coordination or task tracking tools.
• Basic understanding of data exchanges or databases helpful but not required; willingness to learn is essential.
• Proficiency with Microsoft Office or equivalent productivity tools.

Responsibilities

• Support Account Managers/Executives in managing day-to-day client requests, follow-ups, and routine communications.
• Prepare, update, and distribute meeting materials including agendas, meeting minutes, and action logs.
• Track open items, project tasks, and client deliverables; follow up with internal teams to ensure deadlines are met.
• Assist in collecting business requirements, organizing details, and documenting specifications for internal review.
• Handle administrative components of billing follow-through such as gathering time, tracking billable events, or preparing draft summaries.
• Coordinate internal scheduling and logistics for client meetings, demos, and project reviews.
• Support the preparation of cost estimates, proposals, and statements of work by gathering data and assembling standard components.
• Assist Account Managers/Executives during onboarding of new clients by preparing templates, checklists, data intake items, and internal handoffs.
• Monitor shared mailboxes or communication channels as assigned, ensuring timely responses or routing items to the appropriate Account Manager/Executive.
• Provide operational support for product updates, client notifications, and internal release coordination tasks.
• Serve as an internal liaison to ensure cross-functional teams receive the information needed to complete client-related tasks.
• Perform other duties or special projects as assigned.

Skills

Customer service

Communication

Organization

Remote collaboration

Attention to detail

Education

Associate degree

Tools

Microsoft Office

Job description

Priority Dispatch Corp. is seeking a Customer Engagement Specialist to support the Customer Engagement team with administrative, operational, and client-facing tasks.

You will assist Account Managers and Executives with day-to-day requests, prepare meeting materials, and track deliverables to ensure client satisfaction. The role requires 1–2 years in administrative support or similar coordination, proficiency in Microsoft Office, and strong written communication skills.