Customer Success & Sales Support Specialist

Paycom - ATS; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Paycom - ATS in Chicago, IL is seeking a Customer Service Representative to support house accounts, phone and walk-in customers in a fast-paced environment. You will manage transactions, answer inquiries and help ensure customer satisfaction.

Key duties include processing orders, maintaining CRM records, and collaborating with the branch to spot upsell opportunities while delivering precise information.

Qualifications

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers promptly.
• Assist customers with transactions, orders, and purchases.
• Capture upsell opportunities during interactions.
• Build and maintain relationships to ensure repeat business.
• Solicit and record customer feedback for improvement.
• Maintain accurate customer records in the CRM.
• Prepare and manage documentation for customer accounts.

Skills

Customer service

Communication skills

Interpersonal skills

Multi-tasking

CRM systems

POS systems

Microsoft Office

Education

High school diploma or equivalent

Job description

Paycom - ATS in Chicago, IL is seeking a Customer Service Representative to support house accounts, phone and walk-in customers in a fast-paced environment. You will manage transactions, answer inquiries and help ensure customer satisfaction.

Key duties include processing orders, maintaining CRM records, and collaborating with the branch to spot upsell opportunities while delivering precise information.