Remote Client Engagement Manager for Growth & Retention

Connection; Illinois; Remote; USD 109,000 - 141,000; Full time

Benefits offered by this job

Free therapy visits

Mental health coaching

Meditation resources

Wellness and Volunteer Time Off

Generous paid time off

Job summary

Connection is seeking a Client Engagement Manager to lead client relationships and ensure successful delivery of products and services. The role focuses on maximizing customer satisfaction, retention, and strategic outcomes by aligning business goals with service execution.

You will engage cross-functionally with sales, operations, and technical teams, drive adoption, manage onboarding, and identify opportunities to expand and renew engagements across a portfolio of clients.

Qualifications

• 10+ years of similar client engagement experience.
• Strong strategic communication and executive-level relationship management.
• Proven ability to manage multiple accounts and leading teams.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned clients and maintain relationships with key stakeholders.
• Service Delivery Oversight: Ensure services align with contractual obligations and SLAs, monitor performance metrics, and coordinate with internal teams to maintain high-quality delivery.
• Growth & Retention Strategy: Identify upsell/cross-sell opportunities, support account growth, and drive client satisfaction and renewals.

Skills

Client Relationship Management

Service Delivery Oversight

Growth & Retention Strategy

Cross-Functional Collaboration

Leadership / Management

Job description

Connection is seeking a Client Engagement Manager to lead client relationships and ensure successful delivery of products and services. The role focuses on maximizing customer satisfaction, retention, and strategic outcomes by aligning business goals with service execution.

You will engage cross-functionally with sales, operations, and technical teams, drive adoption, manage onboarding, and identify opportunities to expand and renew engagements across a portfolio of clients.