Remote Client Delivery Lead

TechTarget, Inc.; Massachusetts; Hybrid; USD 33,000 - 36,000; Full time

Job summary

TechTarget, Inc. in Massachusetts is seeking a Client Delivery Specialist to manage post-sale product delivery from inception to completion, ensuring customer satisfaction.

You’ll coordinate creative material receipt, maintain campaign timelines and communicate across Sales, CSM, and Product Ops with a focus on accuracy and reliability. You’ll leverage strong communication, organizational, and data-entry skills in a fast-paced, team-driven environment that supports flexible in-person and remote

Qualifications

• Bachelor's degree required.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Extremely reliable – team player.
• Professional phone skills.
• Ability to handle multiple deadlines, phone calls and projects.
• Fast thinker with ability to make quick decisions.
• Proven sales and client management abilities, preferably in advertising/agency marketplace.
• Accurate data entry skills and problem solving ability, able to work independently.

Responsibilities

• Coordinate receipt of online creative materials from Agencies/Advertisers to meet creative deadlines for all media campaigns.
• Build relationships with Advertisers to provide support and fulfill campaigns, creating loyal customers.
• Communicate with Sales, CSM, Product Ops about campaign status, performance and execution.
• Provide excellent customer service via phone and email.
• Provide order status and performance updates to Sales Reps.
• Ensure proper revenue forecasting and recognition weekly.
• Set up auto-reporting and own manual client reporting deliveries.
• Process campaign changes with Sales and clients around impact and timing.
• Secure proof of delivery and month-end close tasks.

Skills

Customer service experience

Communication skills

Organizational skills

Reliability

Phone skills

Deadline management

Decision making

Bachelor's degree

Sales & client management

Data entry

Education

Bachelor's degree

Job description

TechTarget, Inc. in Massachusetts is seeking a Client Delivery Specialist to manage post-sale product delivery from inception to completion, ensuring customer satisfaction.

You’ll coordinate creative material receipt, maintain campaign timelines and communicate across Sales, CSM, and Product Ops with a focus on accuracy and reliability. You’ll leverage strong communication, organizational, and data-entry skills in a fast-paced, team-driven environment that supports flexible in-person and remote