Remote Client Delivery & Campaign Success Specialist

Informa Group

Massachusetts

Hybrid

USD 33,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Great community

Volunteer days

Career development

Open vacation

401k match

Health, vision, dental

Wellbeing support

Global collaboration

Job summary

Informa TechTarget in Auburndale, MA is seeking a Client Delivery Specialist to manage product delivery from inception to completion, ensuring complete customer satisfaction. You will coordinate creative materials, build advertiser relationships, and communicate with Sales and CS teams about campaign status and execution in a fast-paced environment.

A BA/BS is required with strong communication and multitasking skills.

Qualifications

BA/BS degree required.
Proven sales and client management abilities, preferably to the advertising and agency marketplace.
Excellent oral and written communication skills.

Responsibilities

Coordinate receipt of online creative materials from Agencies/Advertisers to meet deadlines.
Build relationships with Advertisers to support campaigns and loyalty.
Communicate with Sales, CSM, Product Ops about status and execution.
Provide excellent customer service by responding to inquiries via phone and email.
Provide order status and performance updates to Sales Reps.
Ensure revenue forecasting and recognition weekly.
Set up auto-reporting and ownership of client reporting deliveries.
Process Campaign Changes with Sales and clients on impact and timing.
Secure proof of delivery and month-end close tasks.