Remote Chief Client Delivery & Success

United States Digital Space LLC; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

United States Digital Space LLC is seeking a Head of Client Delivery to own the full post-sales lifecycle—from onboarding and implementation to adoption and long-term client success. This senior, hands-on role leads client delivery across GTM and AI-enabled implementations, partnering with Sales, Product, and Engineering to translate business goals into technical workflows and measurable outcomes.

Remote by U.S.

Qualifications

• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles.
• Strong understanding of GTM systems, automation workflows, and integrations.
• Experience working directly with clients in high-stakes, outcome-driven environments.
• Strong communication skills with both technical and non-technical stakeholders.
• Proven problem-solving and risk management capabilities.
• Comfortable working remote during U.S. business hours.

Responsibilities

• Own the end-to-end post-sales delivery lifecycle from post-sale handoff through onboarding and adoption.
• Ensure clients achieve measurable outcomes and time-to-value.
• Oversee multiple client implementations while maintaining quality and timelines.
• Act as the primary owner for client success, satisfaction, and retention.
• Serve as a trusted advisor to client stakeholders.
• Manage complex escalations and lead resolution strategies.
• Partner with Sales, Product, and Engineering on implementations and custom use cases.
• Translate business goals into technical workflows and execution plans.
• Ensure GTM systems, automation, and integrations are optimized.
• Build and refine client delivery processes, playbooks, and SOPs.
• Identify risks early and proactively prevent delivery issues.
• Help scale the Client Delivery and Success function.
• Align cross-functional teams across delivery, product, and go-to-market.
• Contribute to long-term strategy for retention and expansion.
• Drive continuous improvement through data, feedback, and insights.

Skills

Client Success

Implementation

Solutions Engineering

GTM roles

GTM systems

Automation workflows

Integrations

Client communication

Risk management

Problem solving

Remote work

Education

Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools

GTM tools

CRM systems

Automation platforms

AI platforms (ChatGPT, Claude, Clay)

Job description

United States Digital Space LLC is seeking a Head of Client Delivery to own the full post-sales lifecycle—from onboarding and implementation to adoption and long-term client success. This senior, hands-on role leads client delivery across GTM and AI-enabled implementations, partnering with Sales, Product, and Engineering to translate business goals into technical workflows and measurable outcomes.

Remote by U.S.