Campaign Delivery & Client Success Coordinator

Informagroupplc; Newton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Walk the World charity day

Volunteer up to four days per year

LinkedIn Learning access

Vacation and holidays

401k match

Health, vision, dental insurance

Job summary

Informa TechTarget, based in Auburndale, MA, is seeking a Client Delivery Specialist to manage delivery of products from inception to completion, ensuring complete customer satisfaction. You will coordinate creative materials, maintain client relationships, and communicate campaign status across Sales, CSM, and Product Ops.

The role requires strong communication, organization, and multitasking abilities, with professional phone skills and the capacity to work in a fast-paced environment.

Qualifications

• B.A. or B.S. degree required.
• Proven sales and client management abilities, preferably to the advertising and agency marketplace.
• Ability to handle multiple deadlines and work under pressure.

Responsibilities

• Coordinate receipt of online creative materials to meet deadlines.
• Build relationships with advertisers to support campaigns and grow loyalty.
• Communicate campaign status with Sales, CSM, and Product Ops teams.
• Provide excellent customer service via phone and email.
• Provide order status and performance updates to Sales Reps.
• Forecast revenue on a weekly basis and communicate results to Sales.
• Set up auto-reporting and manage client reporting deliveries.
• Process campaign changes with Sales and clients around impact and timing.
• Secure proof of delivery and assist with month-end close tasks.

Skills

Communication skills

Organizational skills

Phone skills

Multitasking

Decision making

Computer literacy

Education

Bachelor's degree

Job description

Informa TechTarget, based in Auburndale, MA, is seeking a Client Delivery Specialist to manage delivery of products from inception to completion, ensuring complete customer satisfaction. You will coordinate creative materials, maintain client relationships, and communicate campaign status across Sales, CSM, and Product Ops.

The role requires strong communication, organization, and multitasking abilities, with professional phone skills and the capacity to work in a fast-paced environment.