Remote Client Coordinator | Healthcare Admin & Support

Luminare Health; United States; Remote; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking a Client Services Coordinator to support Client Managers, respond to client inquiries, and prepare client-specific reports. This remote role requires interaction with multiple departments to ensure client satisfaction and successful retention.

The position involves presenting at employee meetings and benefit fairs, with travel up to 20% as needed. A strong background in health insurance administration and excellent communication skills are essential.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Ability to travel as required for this position (up to 20%).
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA, etc.).
• Thorough understanding of self-funding and employee benefit plans.
• Excellent written and verbal communication skills are required.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving, reading ability, and time management skills are required.

Responsibilities

• Serve as a point of contact for clients in conjunction with Client Managers and provide administrative assistance.
• Work with departments to respond to client questions and facilitate resolutions.
• Run client-specific reports and provide support to Client Managers.
• Possibly deliver employee meeting presentations and participate in benefit fairs.
• Attend quarterly and renewal meetings with client managers.

Skills

Written communication

Verbal communication

Analytical skills

Time management

Problem solving

Education

High school diploma or GED

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

Luminare Health is seeking a Client Services Coordinator to support Client Managers, respond to client inquiries, and prepare client-specific reports. This remote role requires interaction with multiple departments to ensure client satisfaction and successful retention.

The position involves presenting at employee meetings and benefit fairs, with travel up to 20% as needed. A strong background in health insurance administration and excellent communication skills are essential.