Remote Client Success Coordinator - Benefits

Luminare Health Benefits Inc.; United States; Remote; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking a detail-oriented professional to support Client Managers by serving as a primary client contact and handling administrative tasks to retain client relationships.

The role involves collaborating with multiple departments, generating client reports, and assisting with client-facing activities such as employee meetings and benefit fairs. Travel up to 20% is required, and a strong understanding of benefit laws is essential.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in a similar Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Ability to travel as required for this position (up to 20%).
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA).
• Thorough understanding of self-funding and employee benefit plans.
• Excellent written and verbal communication skills and strong organizational skills.

Responsibilities

• Serve as a point of contact for clients with Client Managers to retain business.
• Coordinate with departments to respond to client questions and resolve concerns.
• Run client-specific reports and support Client Managers.
• Assist with client-facing activities such as employee meetings and benefit fairs.
• Attend quarterly and renewal meetings with client managers.

Skills

Client-facing

Written communication

Verbal communication

Travel up to 20%

Benefit laws knowledge

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

Luminare Health is seeking a detail-oriented professional to support Client Managers by serving as a primary client contact and handling administrative tasks to retain client relationships.

The role involves collaborating with multiple departments, generating client reports, and assisting with client-facing activities such as employee meetings and benefit fairs. Travel up to 20% is required, and a strong understanding of benefit laws is essential.