Remote Health Systems Client Management Director

Luminare Health Benefits Inc.; United States; Remote; USD 133,000 - 251,000; Full time

Job summary

Luminare Health invites a seasoned Client Management Health Systems Lead to drive retention and growth across hospital and health system accounts. You will shape the overall strategy, define offerings, and guide go-to-market plans while strengthening broker and consultant relationships.

You will mentor a team of client managers, serve as executive sponsor for large clients, and partner with sales, marketing, and product to deliver a seamless client experience.

Qualifications

• Bachelor’s degree in a related field.
• Minimum of 12 years of leadership experience in client management, ideally within a complex or regulated environment, preferably in healthcare.
• Direct experience working within a hospital or health system.
• In-depth knowledge of the hospital and health system industry, including market trends and strategic challenges.

Responsibilities

• Develop and execute the Hospital strategy and product roadmap.
• Serve as the Executive Sponsor to large, complex Hospital System clients.
• Engage with the clients at a strategic level helping them execute on their strategic priorities.
• Work closely with Client Managers and Relationship managers on day-to-day client/broker issues.
• Address and resolve complex client issues with urgency while ensuring satisfaction and loyalty.
• Lead and mentor the client management team with effective guidance and staffing.
• Collaborate with training and compliance to support onboarding and education.
• Monitor KPIs to drive client satisfaction, retention, revenue, and service excellence.
• Represent the client's perspective within the organization to ensure needs are addressed.
• Collaborate cross-functionally with sales, marketing, and product teams for a seamless experience.
• Partner with sales to understand prospect needs and support proposals and RFPs.
• Lead market-based planning for the client engagement team and gather market insights.
• Establish a framework to capture feedback on offerings, pricing, and contracts.
• Build relationships with key clients and brokers as a trusted advisor.
• Identify and pursue new business opportunities within existing client relationships and new clients.

Skills

Leadership

Strategic thinking

Problem solving

Interpersonal skills

Cross-functional collaboration

Consultative selling

Financial acumen

Communication skills

Education

Bachelor’s degree

Advanced degree

Job description

Luminare Health invites a seasoned Client Management Health Systems Lead to drive retention and growth across hospital and health system accounts. You will shape the overall strategy, define offerings, and guide go-to-market plans while strengthening broker and consultant relationships.

You will mentor a team of client managers, serve as executive sponsor for large clients, and partner with sales, marketing, and product to deliver a seamless client experience.