Client Coordinator

Luminare Health Benefits Inc.; United States; Hybrid; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking a Client Services Administrator to support Client Managers, respond to client inquiries, and generate client reports. This role may involve presenting to employees, supporting benefits fairs, and attending renewal meetings.

The position requires at least a high school diploma, 3+ years in a health insurance setting, strong communication skills, and the ability to travel up to 20%. Hybrid or remote work is available within the continental United States.

Qualifications

• High school diploma or GED required; 3+ years in a TPA/health insurance environment.
• Strong client-facing experience and knowledge of self-funded plans.
• Ability to travel up to 20% and proficiency with MS Office.

Responsibilities

• Serve as a point of contact for clients with Client Managers and provide administrative support to help retain business.
• Respond to client questions, facilitate resolutions, run client reports, and support Client Managers.
• May include client-facing duties such as employee meetings, benefit fairs, and renewal meetings with client managers.

Skills

Communication

Client-facing

Office suite

Analytical thinking

Time management

Travel flexibility

Education

High school diploma

College degree preferred

State insurance license

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

Required Job Qualifications

• High school diploma or GED equivalent required
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
• Client-facing, outside vendor and member-facing experience
• Thorough understanding of self-funding and employee benefit plans
• Ability to travel up to 20%
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required

Preferred Job Qualifications

• State insurance license
• College degree

Location

Location: Hybrid (Lancaster, PA or Overland Park, KS) or Remote within the continental United States, excluding Alaska, California, Hawaii or New York.

#LI-NR1 #INKT #LI-Remote #LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $49,500.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.

Join our talent community and receive the latest Luminare Health news, content, and be first in line for new job opportunities. Join our Talent Community.

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third-party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.