Client Coordinator - LHB

Luminare Health; United States; Remote; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking a Client Services Coordinator to support Client Managers, respond to client inquiries, and prepare client-specific reports. This remote role requires interaction with multiple departments to ensure client satisfaction and successful retention.

The position involves presenting at employee meetings and benefit fairs, with travel up to 20% as needed. A strong background in health insurance administration and excellent communication skills are essential.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Ability to travel as required for this position (up to 20%).
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA, etc.).
• Thorough understanding of self-funding and employee benefit plans.
• Excellent written and verbal communication skills are required.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving, reading ability, and time management skills are required.

Responsibilities

• Serve as a point of contact for clients in conjunction with Client Managers and provide administrative assistance.
• Work with departments to respond to client questions and facilitate resolutions.
• Run client-specific reports and provide support to Client Managers.
• Possibly deliver employee meeting presentations and participate in benefit fairs.
• Attend quarterly and renewal meetings with client managers.

Skills

Written communication

Verbal communication

Analytical skills

Time management

Problem solving

Education

High school diploma or GED

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.Job SummaryServe as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.Required Job Qualifications:High school diploma or GED equivalent requiredMinimum 3 years previous experience in a similar Third-Party Admin or health insurance environmentClient-facing, outside vendor and member-facing experienceAbility to travel as required for this position. (up to 20%)Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)Thorough understanding of self-funding and employee benefit plansExcellent written and verbal communication skills are required, as are exceptional organizational skills.Proficiency with Word, Excel, PowerPoint, Access, and Outlook.Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.Preferred Job Qualifications:State insurance licenseCollege degreeThis is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York .#LI-NR1#INKT#LI-RemoteAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii .EEO Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.Pay Transparency Statement:At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Min to Max Range:$49,500.00 - $92,800.00Exact compensation may vary based on skills, experience, and location.