Client Coordinator - LHB

Luminare Health Benefits Inc.; United States; Remote; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking a detail-oriented professional to support Client Managers by serving as a primary client contact and handling administrative tasks to retain client relationships.

The role involves collaborating with multiple departments, generating client reports, and assisting with client-facing activities such as employee meetings and benefit fairs. Travel up to 20% is required, and a strong understanding of benefit laws is essential.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in a similar Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Ability to travel as required for this position (up to 20%).
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA).
• Thorough understanding of self-funding and employee benefit plans.
• Excellent written and verbal communication skills and strong organizational skills.

Responsibilities

• Serve as a point of contact for clients with Client Managers to retain business.
• Coordinate with departments to respond to client questions and resolve concerns.
• Run client-specific reports and support Client Managers.
• Assist with client-facing activities such as employee meetings and benefit fairs.
• Attend quarterly and renewal meetings with client managers.

Skills

Client-facing

Written communication

Verbal communication

Travel up to 20%

Benefit laws knowledge

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

Required Job Qualifications

• High school diploma or GED equivalent required
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
• Client-facing, outside vendor and member-facing experience
• Ability to travel as required for this position. (up to 20%)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Thorough understanding of self-funding and employee benefit plans
• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.

Preferred Job Qualifications

• State insurance license
• College degree
• This is a Telecommute (Remote) role.

Remote Location & Travel

Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

Remote employees must live within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Drug-Free Workplace

We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range: $49,500.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.

Company Description

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third-party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.