Remote Client Coordinator | Data & Case Management

ExamWorks; Rockford (IL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Remote position

Job summary

ExamWorks, LLC is seeking a dedicated Client Coordinator to service inquiries from clients, physicians, nurses, and representatives, while performing data prep, entry, tracking, and filing with high-quality customer service. Role may involve coordinating with reviewers and ensuring timely case submission and follow-up.

The position is full-time with a Monday–Friday schedule (10:30am–7:00pm CT; training hours differ). It offers a remote work option and a competitive hourly rate of $17.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Skills

Exceptional communication

Time management

Attention to detail

Independent worker

Education

High school diploma or equivalent

1 year clerical experience

Medical office or insurance industry experience

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

ExamWorks, LLC is seeking a dedicated Client Coordinator to service inquiries from clients, physicians, nurses, and representatives, while performing data prep, entry, tracking, and filing with high-quality customer service. Role may involve coordinating with reviewers and ensuring timely case submission and follow-up.

The position is full-time with a Monday–Friday schedule (10:30am–7:00pm CT; training hours differ). It offers a remote work option and a competitive hourly rate of $17.