Part-Time Client Services & Data Coordinator (8am-2pm EST)

ExamWorks; Southfield (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health benefits

Paid time off

401k

Medical, vision, dental

Job summary

ExamWorks is seeking a part-time Client Coordinator in Southfield, MI, to support client inquiries, data entry, and case filing with high quality service. You will assign cases to reviewers, contact clients for clarifications, and follow up on submissions, while maintaining HIPAA compliance and accurate records.

Responsibilities include handling inquiries, data systems entry, daily QA coordination, and performing clerical tasks.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of Word, Outlook, and Excel; able to follow HIPAA regulations.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and/or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Skills

Microsoft Word

Outlook

Excel

HIPAA compliance

40 WPM typing

Communication skills

Independence

Time management

Education

High school diploma or equivalent

Clerical experience

Medical office or insurance experience

Tools

Fax machine

Copier

Scanner

Telephone

Job description

ExamWorks is seeking a part-time Client Coordinator in Southfield, MI, to support client inquiries, data entry, and case filing with high quality service. You will assign cases to reviewers, contact clients for clarifications, and follow up on submissions, while maintaining HIPAA compliance and accurate records.

Responsibilities include handling inquiries, data systems entry, daily QA coordination, and performing clerical tasks.