Remote Client Data & Workflow Coordinator

MES Solutions

Winslows (MA)

On-site

USD 22,041 - 24,796

Full time

14 days+

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Job summary

MES Solutions is seeking a Remote Client Coordinator to support inquiries from clients, physicians, nurses, or their representatives. You will manage data preparation, entry, tracking, documentation and filing with a strong focus on quality customer service and regulatory compliance.

The role features a Monday–Friday schedule, 12:00pm–8:30pm EST, fully remote, with a competitive pay rate of $17 per hour. Responsibilities include case assignment, reviewer follow-up, and maintaining accurate

Qualifications

High school diploma or equivalent required.
Minimum one year clerical experience; or equivalent combination of education and experience preferred.
Experience in a medical office or insurance industry preferred.

Responsibilities

Handle inquiries from clients and representatives regarding questions, status, or requests for information.
Enter client or claimant information in systems and retrieve information as needed.
Maintain daily contact with QA department regarding workflow and status of reports.
Contact providers for assignment and update database.
File and archive open and closed cases.
Verify client information and ensure guidelines are documented in the system.
Work independently and with teammates to address questions and ensure timely case returns.
Direct calls to other departments as needed.
Perform clerical duties such as typing, filing, emailing, and proofreading.
Assist in resolution of customer complaints and QA issues.
Notify management of report issues or concerns.
Ensure compliance with state and federal regulations.
Perform other duties as assigned.