Remote Client Coordination Lead

MCMC; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work

Fixed hours 8:30am-5:00pm EST

Leadership role

Growth culture

Job summary

MCMC is seeking a Client Coordinator Lead for a fully remote role. In this position you will guide daily operations, mentor staff, and ensure all client interactions meet regulatory and company standards.

You will collaborate with QA, HR, and client teams to maintain high quality service and compliance. The role emphasizes strong communication, problem-solving, and leadership within a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years clerical experience; healthcare/insurance preferred.
• Knowledge of HIPAA regulations and compliance.
• Proficient in MS Word, Outlook, PowerPoint, Excel.
• Strong communication and time-management skills.

Responsibilities

• Provide overall support to department and ensure inquiries are handled with quality and efficiency.
• Act as a team advisor and assist with training to strengthen procedures.
• Maintain daily contact with QA regarding workflow and report status.
• Respond promptly to client inquiries and requests; escalate issues as needed.
• Enter client data and retrieve information in systems; file and archive cases.
• Verify client information and ensure compliance with guidelines.
• Provide backup to department team members and perform clerical duties.
• Support ERISA/state compliance and policy development for efficiency.
• Contribute to management insights on consultant quality and availability.
• Participate in training activities and perform other duties as assigned.

Skills

Computer literacy

Microsoft Office

HIPAA knowledge

Communication skills

Independent worker

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Internet

Job description

MCMC is seeking a Client Coordinator Lead for a fully remote role. In this position you will guide daily operations, mentor staff, and ensure all client interactions meet regulatory and company standards.

You will collaborate with QA, HR, and client teams to maintain high quality service and compliance. The role emphasizes strong communication, problem-solving, and leadership within a fast-paced environment.