Remote Client Operations Lead

MCMC; Atlanta (GA); Remote; USD 52,000 - 90,000; Full time

Benefits offered by this job

100% remote

Mon-Fri schedule

Leadership opportunity

Professional growth culture

Job summary

MCMC is seeking a Client Coordinator Lead for a fully remote role. You will guide daily operations, mentor teammates, and ensure exceptional client service in a fast-paced environment.

In this role, you will handle client inquiries, oversee workflow, maintain regulatory compliance, and support QA with timely reporting. Strong communication, problem-solving, and leadership potential are essential as you help the team achieve service excellence while protecting sensitive information and

Qualifications

• Must have strong computer, fax, copier, scanner, and telephone skills.
• Proficient in Word, Outlook, PowerPoint, Excel, and Internet.
• HIPAA compliance knowledge required.

Responsibilities

• Provide overall support to the department and ensure timely, high-quality client inquiries.
• Serve as team advisor, assisting with training to strengthen procedures.
• Maintain daily contact with QA regarding workflow and report status.
• Respond promptly to client inquiries and information requests.
• Resolve or escalate physician or customer quality issues as needed.
• Enter and verify client data in databases and maintain records.
• Ensure ERISA/state compliance and maintain confidentiality.

Skills

Strong communication

Problem-solving

Independent work

Attention to detail

Time management

Leadership potential

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Internet

Job description

MCMC is seeking a Client Coordinator Lead for a fully remote role. You will guide daily operations, mentor teammates, and ensure exceptional client service in a fast-paced environment.

In this role, you will handle client inquiries, oversee workflow, maintain regulatory compliance, and support QA with timely reporting. Strong communication, problem-solving, and leadership potential are essential as you help the team achieve service excellence while protecting sensitive information and