Remote Client Coordination Lead - Mentor & Ops

Mcmc, Llc; Atlanta (GA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

100% remote work

Mon-Fri 8:30am-5:00pm EST

Leadership opportunity

Collaborative and growth-focused team

Job summary

MCMC LLC is seeking a Client Coordinator Lead to join our team in a fully remote role based near Atlanta, GA. You will mentor staff, guide daily operations, and ensure client interactions are professional, accurate, and compliant with regulatory standards.

In this role you will back up the department, manage inquiries, coordinate workflow with QA, and help implement policies to improve efficiency while maintaining service excellence.

Qualifications

• High school diploma or equivalent required.
• Experience working in a medical office or insurance environment preferred.
• Knowledge of HIPAA regulations and compliance is essential.

Responsibilities

• Provide overall support to the department and ensure timely, high-quality client inquiries.
• Answer departmental questions and assist with training to strengthen procedures.
• Maintain daily contact with QA regarding workflow and report status.
• Handle client inquiries, issues, and requests promptly and professionally.
• Escalate issues to upper management as needed and assist in resolution.

Skills

Communication skills

HIPAA compliance

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Internet

Job description

MCMC LLC is seeking a Client Coordinator Lead to join our team in a fully remote role based near Atlanta, GA. You will mentor staff, guide daily operations, and ensure client interactions are professional, accurate, and compliant with regulatory standards.

In this role you will back up the department, manage inquiries, coordinate workflow with QA, and help implement policies to improve efficiency while maintaining service excellence.