Remote Client Concierge & Operations Coordinator

Next Stop Travel; Riverside (CA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Performance-based compensation

Job summary

Next Stop Travel, a remote-based service provider, is seeking a Customer Service Representative to assist clients, coordinate arrangements, and support the overall workflow.

You will handle inquiries via email, phone, and online platforms; identify client needs; schedule and organize service plans; and maintain accurate records. The role rewards independence, strong organization, and clear communication, with ongoing training and a flexible remote work environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.

Skills

Customer service experience

Coordination

Administrative support

Strong communication

Independent work

Job description

Next Stop Travel, a remote-based service provider, is seeking a Customer Service Representative to assist clients, coordinate arrangements, and support the overall workflow.

You will handle inquiries via email, phone, and online platforms; identify client needs; schedule and organize service plans; and maintain accurate records. The role rewards independence, strong organization, and clear communication, with ongoing training and a flexible remote work environment.