Remote Client Concierge & Travel Coordination

Next Stop Travel; Hoover (AL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training provided

Flexible schedule

Job summary

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a diverse client base. We are seeking a Customer Service Representative to assist client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes strong attention to detail, independent work, and effective communication as you manage scheduling, reservations, and client follow-up with external providers.

Qualifications

• Experience in customer service/front-desk roles.
• Strong organizational and communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Remote coordination

Tools

CRM software

Email tools

Job description

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a diverse client base. We are seeking a Customer Service Representative to assist client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes strong attention to detail, independent work, and effective communication as you manage scheduling, reservations, and client follow-up with external providers.