Remote Client Concierge & Travel Coordination Specialist

Next Stop Travel; Greensboro (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests and coordinate service arrangements. The role emphasizes attention to detail and the ability to manage multiple tasks in a structured remote setting.

Responsibilities include handling inquiries via email, phone, and online platforms, identifying client needs, arranging detailed service plans, and submitting reservations with external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Communication skills

Organizational skills

Independent work

Digital tool proficiency

Detail-oriented

Tools

CRM software

Email platforms

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests and coordinate service arrangements. The role emphasizes attention to detail and the ability to manage multiple tasks in a structured remote setting.

Responsibilities include handling inquiries via email, phone, and online platforms, identifying client needs, arranging detailed service plans, and submitting reservations with external providers.