Remote Client Concierge & Service Coordinator

Next Stop Travel; Macon (GA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based pay

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and coordinate service plans with external providers to ensure high-quality outcomes.

This role emphasizes independent work, strong organizational and communication skills, and comfort with digital tools. The position offers a remote-friendly environment with performance-based pay and ongoing training.

Qualifications

• Experience in customer service preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Communication

Independent work

Digital tools

Tools

CRM systems

Google Workspace

Email platforms

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and coordinate service plans with external providers to ensure high-quality outcomes.

This role emphasizes independent work, strong organizational and communication skills, and comfort with digital tools. The position offers a remote-friendly environment with performance-based pay and ongoing training.