Technical Client Support Specialist

nFocus Solutions®; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Long-term disability

401(k) plan with company match

Job summary

nFocus Solutions is seeking a Client Support Specialist with a strong service mindset, problem-solving abilities, and a passion for helping clients effectively use technology. This role provides knowledgeable, solution-oriented technical and application support to clients and works closely with internal teams to investigate issues, answer questions, and identify appropriate solutions.

The ideal candidate is a strong problem solver who can understand the underlying issue, communicate technical

Qualifications

• 1+ years of client technical support experience.
• Exceptional customer service background.
• Excellent written and oral communication and interpersonal skills.
• Ability to work effectively in a team as well as independently.
• Strong technical troubleshooting skills and the ability to approach unfamiliar issues logically.
• Willingness to submit to a required background check.

Responsibilities

• Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
• Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
• Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
• Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
• Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
• Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
• Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
• Contribute to the ongoing improvement of client support processes, resources, and best practices.

Skills

Customer service

Communication

Teamwork

Technical troubleshooting

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

nFocus Solutions is seeking a Client Support Specialist with a strong service mindset, problem-solving abilities, and a passion for helping clients effectively use technology. This role provides knowledgeable, solution-oriented technical and application support to clients and works closely with internal teams to investigate issues, answer questions, and identify appropriate solutions.

The ideal candidate is a strong problem solver who can understand the underlying issue, communicate technical