Technical Support Analyst — IT Helpdesk (Remote & On-site)

Real Floors; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Company paid Life & Disability

Health Insurance

Dental & Vision Insurance

401(k) + generous match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus

Job summary

Real Floors is seeking a Technical Support Analyst to deliver prompt IT support to a nationwide team of 900+ employees. You will diagnose and resolve issues, document solutions, and help maintain a reliable technology environment.

The role requires excellent customer service, solid technical background, and ability to manage shifting priorities while providing clear, patient communication to colleagues.

Qualifications

• 6+ months of entry-level IT support, customer service, or tech-adjacent experience
• Experience using ticketing systems and providing end-user support via remote desktop software
• Basic hands-on familiarity with PC hardware and setup
• Intermediate knowledge of Google Workspace and Microsoft Office
• Familiarity with system imaging or software deployment solutions
• Strong interpersonal and customer service skills

Responsibilities

• Provides technical support to company employees through phone and email systems via a ticketing system.
• Creates, maintains and terminates user accounts within Active Directory, Google Apps, CommandLink, DocStar and other systems.
• Troubleshoots and resolves network connectivity issues including printing, LAN, WAN, wireless, VPN, and Remote Desktop.
• Configures and ships equipment for new users or upgrades.
• Maintains the IT inventory system and supports on-site and remote tech needs.
• Collaborates with IT team and leaders on special projects; participates in on-call weekends/evenings.

Skills

Ticketing systems

End-user support

Google Workspace

Microsoft Office

PC hardware basics

Troubleshooting

Active Directory

Education

2-year technical degree or equivalent

Microsoft/CompTIA certifications

Tools

Active Directory

Google Apps

DocStar

CommandLink

Remote Desktop

Job description

Real Floors is seeking a Technical Support Analyst to deliver prompt IT support to a nationwide team of 900+ employees. You will diagnose and resolve issues, document solutions, and help maintain a reliable technology environment.

The role requires excellent customer service, solid technical background, and ability to manage shifting priorities while providing clear, patient communication to colleagues.