Remote Client Care Engineer

United States Digital Space LLC; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

United States Digital Space LLC is seeking a Client Care Analyst to join our remote US team. You will provide technical business-to-business customer support, handling inbound tickets and chats with urgency and clarity.

You will build subject matter expertise, document cases, and maintain timely updates while aligning with SLA targets. Strong communication, problem-solving, and a client-facing mindset are essential.

Qualifications

• 1.5 years in a technical support type role.
• Strong written and verbal communication skills.
• Experience in a consulting environment or client-facing role.
• Ability to work in a fast-paced, agile environment.
• Ability to document and update knowledge base resources.
• Time management in interrupt-driven environment.
• Detail oriented with proven ability to document systems and processes.

Responsibilities

• Review inbound support requests and evaluate risk, impact, and severity.
• Develop subject matter expertise in our technology.
• Provide technical support to clients via cases and chat.
• Maintain ownership and communication responsibility for each case from report to resolution.
• Provide timely, articulate updates via the case management system and keep case notes.
• Ensure cases progress according to SLA targets.
• Create and update knowledge base articles.

Skills

Written communication

Verbal communication

Client-facing

Time management

Problem-solving

Self-motivation

Detail-oriented

Tools

Salesforce

Job description

United States Digital Space LLC is seeking a Client Care Analyst to join our remote US team. You will provide technical business-to-business customer support, handling inbound tickets and chats with urgency and clarity.

You will build subject matter expertise, document cases, and maintain timely updates while aligning with SLA targets. Strong communication, problem-solving, and a client-facing mindset are essential.