Remote Client Care Specialist – Tech-Savvy Support

Forever, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 19,320 - 27,517; Full time

Job summary

Forever, Inc. is seeking a dynamic Client Care Associate to deliver concierge-level support to clients via phone, email, and chat. The role supports remote or hybrid work and involves troubleshooting across web, mobile, and desktop platforms, with documentation in Zendesk.

The ideal candidate has 3+ years in a call center, strong communication, and excellent organizational skills, thriving in a fast-paced, mission-driven environment with cross-functional collaboration.

Qualifications

• Secondary Education preferred, but not required.
• 3+ years of experience working in an inbound and/or outbound call center environment.
• Proficiency with customer support ticketing systems and live chat platforms.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.

Responsibilities

• Deliver exceptional client support across phone, email, and chat channels.
• Troubleshoot software and service issues and document interactions in ticketing systems.
• Educate clients on product features and best practices within FOREVER platform.
• Collaborate cross-functionally with Product, Engineering, and other teams to enhance the client experience.
• Contribute to usability testing and continuous improvement initiatives.

Skills

Verbal and written communication

Organizational skills

Time management

Call center experience

Education

Secondary Education preferred

Tools

Ticketing systems (Zendesk etc.)

Live chat platforms

Job description

Forever, Inc. is seeking a dynamic Client Care Associate to deliver concierge-level support to clients via phone, email, and chat. The role supports remote or hybrid work and involves troubleshooting across web, mobile, and desktop platforms, with documentation in Zendesk.

The ideal candidate has 3+ years in a call center, strong communication, and excellent organizational skills, thriving in a fast-paced, mission-driven environment with cross-functional collaboration.