Technical Client Support Specialist

nFocus Solutions

Phoenix (AZ)

On-site

USD 42,000 - 65,000

Full time

13 days ago

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Benefits offered by this job

paid time off

paid holidays

medical

dental

vision

long-term disability

voluntary life insurance

legal benefits

identity theft protection

health savings account

education reimbursement

learning and development reimbursement

company-paid basic life insurance

company-paid short-term disability

401(k) plan with a company match

Job summary

nFocus Solutions is seeking a Client Support Specialist to deliver knowledgeable technical and application support to clients and account managers. You will understand client needs, troubleshoot issues, and guide users through product functionality, while collaborating with internal teams to drive resolution and improve support processes.

The role emphasizes problem solving, technical curiosity, and a service mindset to help clients effectively utilize our technology solutions.

Qualifications

1+ years of client technical support experience.
Bachelor's degree or equivalent experience.
Exceptional customer service background.
Excellent written and verbal communication and interpersonal skills.
Ability to work effectively in a team as well as independently.
Strong technical troubleshooting skills and logical approach to unfamiliar issues.
Desire to exceed client expectations.
High personal integrity and uncompromising ethics.
Willingness to submit to a required background check.

Responsibilities

Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
Contribute to the ongoing improvement of client support processes, resources, and best practices.