Remote Claims Support Specialist (Spanish Bilingual)

Farmers Insurance; Clayton (MO); À distance; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Health Savings Account

Flexible Spending Accounts

Life Insurance

Résumé du poste

Farmers Insurance is hiring a BW Claims Customer Service Associate to work remotely. You will be the first point of contact for customers, guiding them through auto and homeowner claims, and documenting all interactions in the claim file.

The role emphasizes accuracy, communication, and a strong customer-service mindset. Full remote training and multiple shift options are provided, with bilingual Spanish skills considered for a 10% pay differential.

Qualifications

• Customer service experience required.
• Remote contact center experience is a plus.
• Typing speed mentioned but not specified; be prepared to complete typing assessment.

Responsabilités

• Handle inbound calls and support customers in claims.
• Guide customers through the claims process and explain steps clearly.
• Maintain accurate, timely documentation of interactions in the claim file.
• Work remotely with a home setup and comply with shift options.
• Communicate effectively in English, both written and spoken.

Connaissances

Customer service

Remote work

Bilingual Spanish (advantage)

Formation

High School diploma or equivalent

Description du poste

Farmers Insurance is hiring a BW Claims Customer Service Associate to work remotely. You will be the first point of contact for customers, guiding them through auto and homeowner claims, and documenting all interactions in the claim file.

The role emphasizes accuracy, communication, and a strong customer-service mindset. Full remote training and multiple shift options are provided, with bilingual Spanish skills considered for a 10% pay differential.