Remote Claims Support Specialist

Farmers Insurance; Lorida (FL); A distancia; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Farmers Insurance in the United States is seeking a Remote BW Claims Customer Service Associate. You will be the first voice customers hear, handling auto and homeowner claim inquiries from a home office.

The role involves guiding customers through the claims process, documenting interactions, and collaborating with a dedicated supervisor. Training starts Jan 25, 2027, with starting pay of $18.23–$20.66 per hour, and a range of benefits.

Formación

• High School Diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Proficient in written and spoken English.
• Typing speed of at least 30 WPM with 90% accuracy.
• Experience in a remote contact center is a plus.

Responsabilidades

• Answer inbound calls from customers and agents.
• Guide customers through the claims process and set expectations.
• Provide information on claim status and process.
• Document interactions clearly in the claim file.
• Collaborate with supervisors and team for support and training.

Conocimientos

Verbal communication

Active listening

Written English

English proficiency

Typing 30 WPM

Remote work experience

Technical aptitude

Educación

High School Diploma or equivalent

Herramientas

CRM software

Contact center software

Descripción del empleo

Farmers Insurance in the United States is seeking a Remote BW Claims Customer Service Associate. You will be the first voice customers hear, handling auto and homeowner claim inquiries from a home office.

The role involves guiding customers through the claims process, documenting interactions, and collaborating with a dedicated supervisor. Training starts Jan 25, 2027, with starting pay of $18.23–$20.66 per hour, and a range of benefits.