Remote Claims Customer Service Associate

Farmers Group Inc.; Florida; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical

Vision

HSA & FSA

Bonus opportunity

Job summary

Farmers Group Inc. is seeking a BW Claims Customer Service Associate to join a diverse, collaborative team that supports customers during claims.

You’ll be the first voice callers hear, handling auto and roadside assistance scenarios while working remotely with flexible shift options. We offer structured training, a competitive starting pay of $18.23–$20.66 per hour (based on location and experience) and benefits including 401(k), medical, vision, HSA/FSA, plus bonus opportunities for

Qualifications

• Strong verbal communication and active listening skills.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Possesses flexability to work in a fast paced, dynamic environment.

Responsibilities

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Skills

Verbal communication

Active listening

English proficiency

Accountability

Flexibility

Education

High School Diploma or equivalent

Job description

Farmers Group Inc. is seeking a BW Claims Customer Service Associate to join a diverse, collaborative team that supports customers during claims.

You’ll be the first voice callers hear, handling auto and roadside assistance scenarios while working remotely with flexible shift options. We offer structured training, a competitive starting pay of $18.23–$20.66 per hour (based on location and experience) and benefits including 401(k), medical, vision, HSA/FSA, plus bonus opportunities for