Remote Claims Support Associate (Entry-Level)

Sedgwick; Flagstaff (AZ); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stable environment

Comprehensive training

Mentor support

Career development

Diverse benefits

Job summary

Sedgwick is seeking an entry-level Care Team Representative for remote work in Arizona. You will provide empathetic customer service on claims for multiple lines of business, expediting processes and recording detailed notes on calls.

The role emphasizes excellent communication, responsiveness, and adherence to regulatory requirements, with mentorship and a structured training program. A comprehensive benefits package and career growth opportunities are offered.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required; inbound call center experience preferred.
• Ability to support multiple clients across channels and systems.

Responsibilities

• Serve as primary liaison with callers from multiple client accounts.
• Assist with questions and solving problems related to claims processes.
• Perform claim intake and full-service customer support within regulatory requirements.
• Explain required documentation, time frames, payments, and claim status to claimants.
• Document all call details concisely in the system.
• Direct calls to appropriate contacts or escalate when needed.
• Attendance during scheduled work hours is required.

Skills

Excellent communication

MS Office

PC literacy

Typing skills

Organizational skills

Interpersonal skills

Multi-tasking

Multi-channel support

Teamwork / independent

Performance competencies

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Sedgwick is seeking an entry-level Care Team Representative for remote work in Arizona. You will provide empathetic customer service on claims for multiple lines of business, expediting processes and recording detailed notes on calls.

The role emphasizes excellent communication, responsiveness, and adherence to regulatory requirements, with mentorship and a structured training program. A comprehensive benefits package and career growth opportunities are offered.