Remote Claims Care Specialist

Sedgwick Claims Management Services Ltd; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is seeking a Care Team Representative in Memphis, TN, with entry-level responsibilities handling customer calls about claims across multiple lines of business. You will learn the claims process, document details, and provide accurate information in a supportive, empathetic manner.

The role offers a stable environment, comprehensive training, and growth opportunities within a diverse benefits package. In-office and telecommuter options are available to fit your schedule.

Qualifications

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi task in fast paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.

Responsibilities

• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business.
• Assist with claim intake and full-service customer support within regulatory requirements, company, and client expectations.
• Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educate claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enter verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Direct customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Verbal communication

Written communication

PC literacy

Typing

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Attendance

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Sedgwick is seeking a Care Team Representative in Memphis, TN, with entry-level responsibilities handling customer calls about claims across multiple lines of business. You will learn the claims process, document details, and provide accurate information in a supportive, empathetic manner.

The role offers a stable environment, comprehensive training, and growth opportunities within a diverse benefits package. In-office and telecommuter options are available to fit your schedule.