Care Team Associate, Entry-Level Claims Support

Sedgwick; South Portland (ME); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Sedgwick in Portland, ME is seeking an entry-level Care Team Representative to deliver empathetic, first-call resolution for claims inquiries across multiple lines of business. The role blends in-office support with a flexible hybrid schedule, requiring strong communication and fast-paced multitasking.

You will educate claimants on documentation, guide customers through the process, and record accurate details in our systems, while collaborating with teammates and mentors to grow your career

Qualifications

• High school diploma or GED required.
• One year of customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts in a shared services environment.
• Provides claim intake and full-service customer support within regulatory requirements and client expectations.
• Educates customers on documentation, time frames, and claim status; records calls accurately in the system.
• Escalates complex issues to appropriate contacts when needed.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Teamwork

Typing

PC literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick in Portland, ME is seeking an entry-level Care Team Representative to deliver empathetic, first-call resolution for claims inquiries across multiple lines of business. The role blends in-office support with a flexible hybrid schedule, requiring strong communication and fast-paced multitasking.

You will educate claimants on documentation, guide customers through the process, and record accurate details in our systems, while collaborating with teammates and mentors to grow your career