Remote Claims Concierge - Restoration & Client Liaison

CORE Group Restoration, Inc.; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

CORE Group Restoration, Inc. is looking for a Claims Concierge Support to manage projects from start to finish. Responsibilities include effective communication, monitoring restoration projects, and ensuring documentation is handled according to service agreements. The ideal candidate must have previous experience in customer service and be comfortable in stressful situations. Proficiency in Google Suite and knowledge of CRM or job management software is preferred. Join a team that values professionalism and quality in property restoration.

Qualifications

• Experience in task-oriented communication.
• Intermediate to advanced proficiency in using computers and software.
• Logistical experience with payment processing.
• Ability to multi-task and take initiative.

Responsibilities

• Manage projects from beginning to end.
• Communicate effectively via phone and email.
• Monitor and manage restoration projects.
• Ensure all documentation is uploaded.
• Coordinate with internal departments.

Skills

Effective communication

Comfortable in stressful situations

Process orientation

Continuous improvement mindset

Tools

Google Suite

CRM or job management software

Job description

CORE Group Restoration, Inc. is looking for a Claims Concierge Support to manage projects from start to finish. Responsibilities include effective communication, monitoring restoration projects, and ensuring documentation is handled according to service agreements. The ideal candidate must have previous experience in customer service and be comfortable in stressful situations. Proficiency in Google Suite and knowledge of CRM or job management software is preferred. Join a team that values professionalism and quality in property restoration.