Customer Service & Project Coordinator — Restoration

shift, LLC; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

shift, LLC is looking for a Customer Service Coordinator / Project Manager Assistant in Charlotte to support their insurance restoration operations. This role involves coordinating claims, communicating with clients and contractors, and ensuring timely project completion.

Candidates must have strong customer service and project management experience, excellent organizational and communication skills, and the ability to work under pressure. Experience with tools like Xactimate is a plus.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years of Project Management / Scheduling / Dispatching experience.
• General understanding of remodeling and restoration principles is an asset.

Responsibilities

• Act as the conduit for conveying information in insurance claims.
• Coordinate mitigation, remediation, and repairs efficiently.
• Communicate with various parties involved in the claim.

Skills

Customer Service / Client Care experience

Project Management / Scheduling / Dispatching

Excellent computer skills

Problem-solving skills

Ability to organize multiple jobs

Professional conduct

Communication skills

Tools

Xactimate

DASH

Job description

shift, LLC is looking for a Customer Service Coordinator / Project Manager Assistant in Charlotte to support their insurance restoration operations. This role involves coordinating claims, communicating with clients and contractors, and ensuring timely project completion.

Candidates must have strong customer service and project management experience, excellent organizational and communication skills, and the ability to work under pressure. Experience with tools like Xactimate is a plus.