Restoration Claims Specialist | Contractor Network Lead

CRS Temporary Housing, Inc.; Phoenix (AZ); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work schedule

Company equipment provided

Annual bonus potential

In-office training and onboarding

Job summary

CRS Temporary Housing, Inc. in Phoenix, AZ is hiring a Restoration Claims Specialist to coordinate our General Contractor network within the Managed Repair Program.

You will support claims adjusters, ensure policyholder satisfaction, and manage contractor performance while maintaining strong client relationships. The role starts with approximately 90 days of in-office training (8:00 AM – 4:30 PM) and moves to a hybrid schedule (1 day at home per week) after training.

Qualifications

• High school diploma or equivalent required.
• 2+ years of sales experience, preferably phone-based.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Stable employment history and strong attendance.
• Strong work ethic, accuracy, accountability, and continuous improvement.
• Experience in restoration, insurance claims, contractor management, or vendor networks is a plus.

Responsibilities

• Maintain strong relationships with our network of qualified General Contractors (GCs).
• Communicate CRS KPIs/metrics to GCs and hold them accountable to expectations.
• Handle escalations and resolve contractor-related issues affecting claims and repairs.
• Record professional notes in our CRM (Salesforce).
• Compile and explain performance reports to leadership.

Skills

Sales experience

Microsoft Office

CRM systems

Attention to detail

Relationship building

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce

Job description

CRS Temporary Housing, Inc. in Phoenix, AZ is hiring a Restoration Claims Specialist to coordinate our General Contractor network within the Managed Repair Program.

You will support claims adjusters, ensure policyholder satisfaction, and manage contractor performance while maintaining strong client relationships. The role starts with approximately 90 days of in-office training (8:00 AM – 4:30 PM) and moves to a hybrid schedule (1 day at home per week) after training.