Dynamic Claims Coordinator & Customer Care

ServiceMaster Restore 9430 - Riverside; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading restoration service provider in Riverside is seeking a dedicated Coordinator to manage the claims process. The successful candidate will be responsible for customer communication, job documentation, and ensuring compliance with service level agreements. Ideal candidates will have strong customer service skills, experience with Xactimate, and the ability to thrive in a fast-paced environment. This role offers a dynamic working atmosphere with opportunities for professional growth.

Qualifications

• 1-3 years of Xactimate experience required.
• Exceptional Customer Service skills are essential.
• Dependable and adaptable to operate within a fast-paced work environment.

Responsibilities

• Manage data entry for each claim and ensure timely completion.
• Monitor job flow through the claims process.
• Handle customer service issues and document resolutions.

Skills

Customer Service Skills

Strong verbal and written communication

Time management

Problem-solving skills

Education

High school diploma/GED

Bachelor’s Degree or applicable experience

Tools

Xactimate 28

Microsoft Office (Word, Outlook, PowerPoint, Excel)

Job description

A leading restoration service provider in Riverside is seeking a dedicated Coordinator to manage the claims process. The successful candidate will be responsible for customer communication, job documentation, and ensuring compliance with service level agreements. Ideal candidates will have strong customer service skills, experience with Xactimate, and the ability to thrive in a fast-paced environment. This role offers a dynamic working atmosphere with opportunities for professional growth.